IT Support Specialist
OverviewnnAs an IT Support Specialist, you'll provide technical assistance and support related to computer systems, both software and network.
You'll run diagnostic programs, isolate problems, determine and implement solutions, and communicate clearly and effectively with non-technical end users.
nnWhatu2019s in it for you?nnnA competitive salary with a full benefits package.
nBe a part of a collaborative and culture-oriented team.
nnnResponsibilitiesnnWhat will you do?nnnAssist with the management of corporate assets.
nRespond to helpdesk tickets via email or phone if necessary.
nTrain computer and tablet users.
nMaintain daily performance of computer and/or tablet systems.
nInvestigate error messages and determine resolutions.
nWalk customers through the problem-solving process.
nInstall, modify, and repair computer hardware and software.
nClean up computers and/or tablets.
nRun diagnostic programs with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
nInstall computer peripherals for users.
nFollow up with customers to ensure issues have been resolved.
nGain feedback from customers about computer usage.
nRun reports to determine malfunctions that continue to occur.
nnnHow will you succeed?nnnAbility to demonstrate project completion in an accurate and timely manner.
nApplies feedback to improve performance and demonstrates accuracy and thoroughness.
nExhibit skills of a strong team player with a service mindset.
nAbility to multitask and prioritize.
nAble to make decisions with sound, accurate judgment and ask for help when needed.
nBe results-driven, organized, and flexible.
nAbility to balance team and individual responsibility while contributing to building a positive team spirit.
nnnQualificationsnnExperience and QualificationsnnnBachelor's Degree or similar experience preferred.
nTwo years of experience with Help Desk Ticketing Systems (e.
g.
, LogMeIn Central).
nExpertise with Microsoft Office365, Azure, and Windows, email support, and Networking (wire and wireless).
nProven track record in multi-tasking, demand management, problem-solving, organization, and prioritization skills.
nMust be detail-oriented, show organizational skills, and proficiency in managing multiple tasks.
nnnSo, are you Premiumu2019s next IT Support Specialist?nnAcosta Sales & Marketing is an Equal Opportunity Employernn By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
nnUS:
http:
//acosta.
jobs/privacy-policy-us/ />nnCanada:
http:
//acosta.
jobs/privacy-policy-ca/ />nnAcosta utilizes E-Verify for validatingthe ability to work in the United States for all job candidates.
If you want more information on what this entails and your rights as a job applicant,pleaseusethe link providedto accessinformation onouruse of E-Verify and your right to work.
Employer Resources (e-verify.
gov)nnWork State US-MO-Chesterfield nnJob ID 2023-225503 nnWork City 63005 nnPCN Premium nnPosition Type Regular Full-Time nnWork Zip Chesterfield nnStarting average hours per week 37.
5
nnCategory Corporate Jobs n Recommended Skills Attention To Detail Coordinating Help Desk Microsoft Azure Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
You'll run diagnostic programs, isolate problems, determine and implement solutions, and communicate clearly and effectively with non-technical end users.
nnWhatu2019s in it for you?nnnA competitive salary with a full benefits package.
nBe a part of a collaborative and culture-oriented team.
nnnResponsibilitiesnnWhat will you do?nnnAssist with the management of corporate assets.
nRespond to helpdesk tickets via email or phone if necessary.
nTrain computer and tablet users.
nMaintain daily performance of computer and/or tablet systems.
nInvestigate error messages and determine resolutions.
nWalk customers through the problem-solving process.
nInstall, modify, and repair computer hardware and software.
nClean up computers and/or tablets.
nRun diagnostic programs with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
nInstall computer peripherals for users.
nFollow up with customers to ensure issues have been resolved.
nGain feedback from customers about computer usage.
nRun reports to determine malfunctions that continue to occur.
nnnHow will you succeed?nnnAbility to demonstrate project completion in an accurate and timely manner.
nApplies feedback to improve performance and demonstrates accuracy and thoroughness.
nExhibit skills of a strong team player with a service mindset.
nAbility to multitask and prioritize.
nAble to make decisions with sound, accurate judgment and ask for help when needed.
nBe results-driven, organized, and flexible.
nAbility to balance team and individual responsibility while contributing to building a positive team spirit.
nnnQualificationsnnExperience and QualificationsnnnBachelor's Degree or similar experience preferred.
nTwo years of experience with Help Desk Ticketing Systems (e.
g.
, LogMeIn Central).
nExpertise with Microsoft Office365, Azure, and Windows, email support, and Networking (wire and wireless).
nProven track record in multi-tasking, demand management, problem-solving, organization, and prioritization skills.
nMust be detail-oriented, show organizational skills, and proficiency in managing multiple tasks.
nnnSo, are you Premiumu2019s next IT Support Specialist?nnAcosta Sales & Marketing is an Equal Opportunity Employernn By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
nnUS:
http:
//acosta.
jobs/privacy-policy-us/ />nnCanada:
http:
//acosta.
jobs/privacy-policy-ca/ />nnAcosta utilizes E-Verify for validatingthe ability to work in the United States for all job candidates.
If you want more information on what this entails and your rights as a job applicant,pleaseusethe link providedto accessinformation onouruse of E-Verify and your right to work.
Employer Resources (e-verify.
gov)nnWork State US-MO-Chesterfield nnJob ID 2023-225503 nnWork City 63005 nnPCN Premium nnPosition Type Regular Full-Time nnWork Zip Chesterfield nnStarting average hours per week 37.
5
nnCategory Corporate Jobs n Recommended Skills Attention To Detail Coordinating Help Desk Microsoft Azure Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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